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    • Highway 407 East Act, 2012
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FAQ

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About Highway 407

  • What is the difference between Highway 407 and 407 ETR?
  • When was the full Highway 407 expansion completed?
  • How much has the province invested in constructing the Highway 407 network?
  • When I call with a question about Highway 407, why do I get a 407 ETR representative?
  • What are some of the benefits of Highway 407?
  • Where does Highway 407 revenue go?
  • Can I access a map of Highway 407 with the entry and exit points?

Tolls and Fees

  • Who sets the toll rates for Highway 407? When do they change?
  • What are the toll rates for Highway 407?
  • How does the tolling technology work for Highway 407?
  • Are Highway 412 and Highway 418 toll highways as well?
  • What are "camera charges"?
  • Are there any vehicles that do not have to pay tolls?
  • Do out-of-province users also have to pay tolls?
  • Who sets the additional fees?
  • What is the interest rate for late payments?

Transponders

  • Do 407 ETR transponder owners need a separate transponder for Highway 407?

Maintenance and Safety

  • What do I do if my car breaks down on Highway 407?
  • Who do I contact if I notice hazardous road conditions on Highway 407?
  • Who is responsible for the maintenance of Highway 407?
  • My vehicle was damaged while driving on Highway 407. How do I file a claim for damages?
  • What laws govern Highway 407?

Customer Service Assistance

  • Will I receive two invoices if I travel on both 407 ETR and Highway 407?
  • Who do I speak with if I have a question regarding Highway 407 or my invoice?
  • What are 407 ETR’s business hours?
  • Can I get a map of Highway 407 with the entry and exit points?
  • How can I pay my Highway 407 bill?
  • Am I responsible for tolls incurred on Highway 407 if I used a rental car?
  • Will Highway 407 offer the same promotions that 407 ETR has?
  • Can I use my 407 ETR free kilometres on Highway 407?

Dispute Resolution and the Ombudsman

  • What is the dispute resolution process for Highway 407?
  • What does 407 ETR’s Ombudsman do for Highway 407? Is there a separate Ombudsman?

Plate Denial

  • Is plate denial for Highway 407 different from 407 ETR's process?

French Language

  • Is French language customer service available for users of Highway 407?