FAQ
About Highway 407
- What is the difference between Highway 407 and 407 ETR?
- When was the full Highway 407 expansion completed?
- How much has the province invested in constructing the Highway 407 network?
- When I call with a question about Highway 407, why do I get a 407 ETR representative?
- What are some of the benefits of Highway 407?
- Where does Highway 407 revenue go?
- Can I access a map of Highway 407 with the entry and exit points?
Tolls and Fees
- Who sets the toll rates for Highway 407? When do they change?
- What are the toll rates for Highway 407?
- How does the tolling technology work for Highway 407?
- Are Highway 412 and Highway 418 toll highways as well?
- What are "camera charges"?
- Are there any vehicles that do not have to pay tolls?
- Do out-of-province users also have to pay tolls?
- Who sets the additional fees?
- What is the interest rate for late payments?
Transponders
Maintenance and Safety
- What do I do if my car breaks down on Highway 407?
- Who do I contact if I notice hazardous road conditions on Highway 407?
- Who is responsible for the maintenance of Highway 407?
- My vehicle was damaged while driving on Highway 407. How do I file a claim for damages?
- What laws govern Highway 407?
Customer Service Assistance
- Will I receive two invoices if I travel on both 407 ETR and Highway 407?
- Who do I speak with if I have a question regarding Highway 407 or my invoice?
- What are 407 ETR’s business hours?
- Can I get a map of Highway 407 with the entry and exit points?
- How can I pay my Highway 407 bill?
- Am I responsible for tolls incurred on Highway 407 if I used a rental car?
- Will Highway 407 offer the same promotions that 407 ETR has?
- Can I use my 407 ETR free kilometres on Highway 407?
Dispute Resolution and the Ombudsman
- What is the dispute resolution process for Highway 407?
- What does 407 ETR’s Ombudsman do for Highway 407? Is there a separate Ombudsman?
